FAQ

1. Order & Shipping

Q: Do you ship nationwide and how much does shipping cost?

  • A: Yes, we offer reliable shipping for all our furniture items. Standard shipping fees and free shipping eligibility are automatically calculated at checkout based on your delivery location and order size.

Q: How long will it take to receive my order?

  • A: Typically, orders take 5 to 10 business days to arrive, which includes order processing and transit time. Delivery times may vary depending on your location and product availability. Once your order ships, you will receive a tracking number via email.

2. Products & Materials

Q: What is the quality and durability of your furniture?

  • A: We never compromise on quality. Our indoor furniture features premium solid wood and high-grade MDF, while our outdoor furniture is crafted with all-weather PE rattan (wicker) and rust-resistant steel frames. Every item is built for long-term durability and heavy-duty weight capacities.

Q: Do your bed frames require a box spring?

  • A: No, most of our modern platform bed frames come equipped with a heavy-duty solid wood slat support system. This provides excellent mattress breathability and structural support, allowing you to place your memory foam, latex, or hybrid mattress directly on the frame without a box spring.

3. Assembly & Installation

Q: Does the furniture arrive fully assembled?

  • A: To ensure safe transit and prevent damage, most of our furniture items (such as bed frames, storage benches, and patio sets) are shipped flat-packed. However, every product includes an easy-to-follow instruction manual and all necessary hardware tools so you can easily assemble it yourself.

4. Returns, Cancellations & Refunds

Q: Can I cancel my order?

  • A: Yes, you can cancel your order at any time before it is shipped from our warehouse. Once the item has been shipped, the order cannot be canceled, and our standard return policy will apply.

Q: What should I do if my product arrives damaged or defective?

  • A: Your satisfaction is our priority. If your item arrives damaged or has a manufacturing defect, please contact our support team within 24–48 hours of delivery with photos or videos of the issue. We will arrange a replacement or issue a refund immediately.

5. Payment & Security

Q: What payment methods do you accept?

  • A: We offer a completely secure checkout experience. We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover) and trusted digital payment gateways. Your financial information is always encrypted and protected.

Still Have Questions? Contact Us

If you have any specific inquiries regarding our products or an existing order, please get in touch with us:

  • Email: help@newgooddealsfurniture.shop
  • Phone: +1 7027438954
  • Business Address: 2007 E Charleston Blvd, Las Vegas, NV 89104, United States
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PST)